Last updated: 9 July 2026. This Acceptable Use Policy ("AUP") governs your use of TrustKard and forms part of our Terms & Conditions. It applies to everything you do on the platform, including the content of your digital cards, profiles, short links and QR codes, your use of lead capture and messaging, and your use of the store.
1. Purpose
This AUP sets out the conduct and content that are not permitted on the platform. It protects our users, the people who interact with cards and links, and the integrity of the Service. You are responsible for your own use of the Service and for the use by anyone acting under your account or within your company.
2. Prohibited Content
You must not create, publish, link to, or distribute through the Service any content that:
- is unlawful, fraudulent, defamatory, obscene, hateful, harassing, or that incites violence or discrimination;
- is sexually explicit, exploits or endangers minors, or is otherwise harmful or offensive;
- infringes the intellectual-property, privacy, publicity or other rights of any person, including using logos, trademarks, images or contact details you are not authorised to use;
- is false, misleading or deceptive, or impersonates any person, company or brand, or misrepresents your affiliation with them;
- promotes illegal goods or services, scams, pyramid or get-rich-quick schemes, or other deceptive practices; or
- contains malware, viruses, or any code designed to disrupt, damage or gain unauthorised access to systems or data.
3. Prohibited Conduct
You must not:
- use the Service for any unlawful purpose or in violation of any applicable law or regulation;
- use cards, links, QR codes or contact forms to send spam, unsolicited marketing, phishing or other unwanted communications;
- capture, collect or process personal information through lead forms or reviews without a lawful basis and any consents required under POPIA, or use captured contact details for purposes the data subject would not reasonably expect;
- publish fake, incentivised or misleading reviews, or manipulate ratings;
- use the store to place fraudulent orders, use stolen or unauthorised payment methods, or initiate unwarranted chargebacks; or
- resell, sublicense or provide access to the Service to third parties except under an authorised reseller arrangement.
4. Direct Marketing
If you use cards, links, contact forms or captured contact details to send electronic direct marketing (for example by email, SMS or automated message), you must comply with the direct-marketing rules in section 69 of POPIA and the Consumer Protection Act, 2008. You must not send unsolicited electronic communications for the purpose of direct marketing except to the extent the law allows (for example, with the recipient's consent or within an existing-customer relationship). Every marketing communication must identify you as the sender and provide a valid address to which the recipient can send a request to stop, and you must action opt-out and do-not-contact requests promptly. You must not use the Service to send, or to facilitate the sending of, direct marketing in a way that conceals the sender or evades these rules.
5. Security and Platform Abuse
You must not:
- attempt to gain unauthorised access to any account, company, data or system, or probe, scan or test the vulnerability of the platform;
- interfere with or disrupt the Service, for example through denial-of-service attacks, flooding links or forms, or overloading our infrastructure;
- scrape, harvest or systematically extract data from the Service except through interfaces we provide and within their documented limits;
- circumvent, disable or otherwise interfere with usage limits, billing controls, rate limits, security features, or content validation safeguards;
- reverse engineer, decompile or attempt to derive the source code of the Service except to the extent permitted by law; or
- use the Service to store or transmit content on behalf of others in a way that disguises its origin or evades these rules.
6. Content Standards and Responsibility
All content you publish must be accurate, lawful, and something you have the right to share. You are solely responsible for the content of your cards, profiles, links and messages, and for ensuring they comply with this AUP, applicable laws and any third-party terms (including those of wallet, payment and integration providers).
7. Enforcement and Consequences
We may investigate suspected violations of this AUP and, at our discretion and to the extent permitted by law, remove or disable offending content, deactivate cards, links or QR codes, apply rate limits, suspend or terminate accounts or companies, and report unlawful activity to the relevant authorities. Where reasonable, we will give notice before taking action, but we may act immediately where there is a risk of harm, legal exposure, or ongoing abuse.
8. Reporting Abuse and Notice-and-Take-Down
If you become aware of content or activity on the Service that violates this AUP, please report it to us using the support details published on our website. Please include enough information (such as the relevant link, card or page) for us to investigate.
Because we host content that our users publish, we also operate a formal notice-and-take-down procedure in line with Chapter XI of the Electronic Communications and Transactions Act, 2002 (ECTA). If you wish to have specific unlawful or infringing content removed or disabled, send a take-down notification in writing to our designated agent, using the take-down and abuse contact details published on our website. In terms of section 77 of ECTA, a valid take-down notification must include:
- your full names and address;
- your written or electronic signature;
- identification of the right that has allegedly been infringed;
- identification of the material or activity claimed to be unlawful or infringing, with enough detail for us to locate it (such as the card, link, page or review concerned);
- the remedial action you require us to take;
- your telephonic and electronic contact details;
- a statement that you are acting in good faith; and
- a statement that the information in the notification is, to your knowledge, true and correct.
On receiving a notification that substantially meets these requirements, we will act to remove or disable access to the identified content within a reasonable time, without ourselves deciding the merits of the underlying dispute. We are not obliged to act on notifications that do not meet these requirements. Please note that, under section 77 of ECTA, a person who lodges a take-down notification containing a material misrepresentation may be liable for resulting damages; and, as permitted by ECTA, we incur no liability for acting in good faith on a notification we receive.
9. Intellectual-Property Complaints
We respect intellectual-property rights and require our users to do the same. If you believe that content published through the Service, such as a logo, trademark, image, text or other material appearing on a card, profile, link or review, infringes your copyright, trademark or other intellectual-property rights, you may submit a complaint using the notice-and-take-down procedure in section 8 above, identifying the right concerned and the material in question. We may remove or disable access to content that is the subject of a valid complaint, and may act against repeat infringers under the Enforcement and Consequences section above.